I got my laptop - a Windows 8 Sony Vaio - for Christmas and in the past month I've had two unrelated problems with it. Any help for either of the following problems would be appreciated.
1. Problem with the sound.
The sound just won't play. Nothing happens when I tell it to make a sound. (No, I haven't got it on mute) It doesn't work with speakers or headphones and not a single sound, system or otherwise happens ever. I went on Spotify and got a error notice saying that my "Sound Card" was broken. If anyone knows what this is and what I can do about the sound problem, I'd love your help.
2. Problem with my files.
My laptop has stopped letting me into my Library (Documents, Music, Pictures, Videos) from any location. If I for example were to try and open My Documents I get the following error notice:
Documents.library-ms is no longer working.
This library can be safely deleted from your computer.
Folders that have been included will not be affected.
Del told me to delete the Libraries and I tried to but the delete button was all greyed out. Any help at all, as before, is very welcome.